CUSTOMER SERVICE & CONTACT

SHIPPING | RETURNS | REPAIRS 

Most all Luna Skye pieces are made to order. Each piece is individually handmade here in LA, and because of this it may take up to three weeks to ship.
    
Shipment time will reflect your chosen shipment rate. Items will be shipped upon your selection of shipment rate at checkout:  
  • Standard (up to three weeks)
  • Priority (up to two weeks)
  • Rush (guaranteed ship within 10 days if not sooner)

If you have selected a shipment rate and we are unable to fill your item in the time selected, we will refund the difference to the credit card used for the original purchase. If you need a piece by a specific date please contact sales@lunaskye.com before you place your order and we will do our best to accommodate your request. 

Once your order is placed, you will receive a confirmation email with your order details included. Once your order is placed, you have 24 hours to cancel or modify your order. Customer service is of utmost importance to us and we do truly appreciate your support of our company.
Pieces are shipped via UPS with insurance covering your order based upon the value of each piece. Luna Skye is not responsible for any shipping delays caused by the shipping carrier. Once your item is shipped you will be sent tracking information, as a signature is required upon delivery.
   
All sales are final. Returns are not accepted unless the item is damaged or there was a mistake on our part.
  
In the case of a repair or damaged piece, we do not refund shipping costs and will cover damages up to a month of delivery. If we believe the item was intentionally damaged or misused, we reserve the right to refuse any exchange or return. We do cover repairs up to a month after receipt of your order, and after that will charge our cost. Repairs can take up to five weeks, depending on the nature of the repair.  In the event your piece goes on sale within one week of purchasing, we will honor a price adjustment on your order.
 
For international shipping, customers are responsible for all tax/duties that are required when going through customs.
 
Everything posted on our social media sites is for sale. If you do not see a piece on the site that you see on our Instagram (@lskyejewelry) or Facebook feed please contact sales@lunaskye.com for pricing and purchasing.
 

SIZING 

All ring sizes come in US sizing. Please be sure of your ring size when placing an order, as once your ring is made it most likely cannot be resized - every ring on the site can be made in any US ring size. 
 
Each necklace can be made with any additional length extension. Please read the length of each necklace in the description to ensure it will fit. In the case you do need added length we can provide a length extension for an additional fee.
  

JEWELRY CARE

Each piece is handmade with lots of love and time. Due to the nature of fine jewelry and gemstones, each piece should be handled with care. We highly suggest talking off your jewelry before any rough handwork and before showering, ensuring and preserving the quality of each piece. Please note ALL opal pieces must be taken off when in water, to preserve the quality, as these are naturally a soft stone.
    

I WANT SOMETHING CUSTOM

We can help! We specialize in custom pieces as well as custom engagement rings. Please email us for inquiries (sales@lunaskye.com) 
 
  • For sales related inquiries please email us at:
         sales@lunaskye.com
   
  • For any existing orders, or repair related inquiries please email us at:
        hello@lunaskye.com
 

New Online Orders:
310.954.0305 EXT1

Existing Online Orders:
310.954.0305 EXT2

Wholesale:
310.954.0305 EXT3

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