Most all Luna Skye pieces are made to order. Each piece is individually handmade here in LA, and because of this may take up to three weeks to ship.
Shipment time will reflect your chosen shipment rate. Items will be shipped upon your selection of shipment rate at checkout:
- Standard Shipping (up to three weeks)
- Rush Shipping (up to two weeks)
- Priority Rush Shipping (guaranteed ship within 10 days if not sooner).
If you have selected a shipment rate and we are unable to fill your item in the time selected, we will refund the difference to the credit card used for the original purchase.
Once your order is placed, you will receive a confirmation email. If you need a piece by a specific date please contact email@example.com before you place your order and we will do our best to accommodate your request. Customer service is of the utmost importance to us and we do truly appreciate your support of our company.
Pieces are shipped via FedEx with insurance covering your order based upon the value of each piece.
Because all pieces are made to order, refunds and returns are not accepted unless the item is damaged or there was a mistake on our part.
In the case of a repair or damaged piece, we do not refund shipping costs and will cover damages up to a week of delivery. If we believe the item was intentionally damaged or misused we reserve the right to refuse any exchange or return. We do cover repairs up to a month after receipt of your order, and after that will charge our cost. Once your item is shipped you will be sent tracking information, as a signature is required upon delivery. Luna Skye is not responsible for items damaged or lost in transit. Once your order is placed you have 24 hours to cancel or modify your order.
For international shipping, customers are responsible for all tax/duties that are required when going through customs.